Still stuck

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Include

• What you were trying to do (start a run, deliver, import, install a pack)
• What you already tried
• Project name and/or delivery name (and connection status if it’s a send problem)
• What happened instead (button missing, error text you can read, preview looked wrong)

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Don’t include

• Stack traces, HAR files, JWT tokens, other people’s passwords, production customer PII
• “Is SimpleUAT down?” as the only line. There is no public status page. We won’t point you at one. Staff can see Admin System Health; you cannot.