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Connections are how two organizations share UAT. Delivery cannot complete until the connection is ACTIVE.

PENDING forever

They haven’t approved. Resend the invitation. Confirm they signed in to the org you invited, not a leftover org. No account.

Wrong Delivery ID

Format SUA-XXXX-XXXX. Using your ID connects you as the recipient. You need their ID to send. Copy and paste the ID. Do not type it from a screenshot.

DECLINED / REVOKED / BLOCKED

They said no, or someone ended it. Send a new invitation or a new ID after you agree by email or chat. Don’t look for a secret unblock screen; there isn’t a public status page either.

Code vs ID vs invite

Three valid doors. Don’t mix a stale code with a new org. Start one path and finish it. How connections work

Can't deliver

After they approve.

Email support

Names, not stack traces.